FAQ
The questions we are asked most, answered plainly.
Orders and Delivery
How soon do I get my files?
Immediately. The download links appear on the confirmation screen as soon as the payment clears, and the same links stay in your account.
Where do I find my past purchases?
Sign in and open Downloads in your account. Everything you have ever bought is listed there, with its files and invoice.
I paid but nothing arrived. What now?
Card payments occasionally take a minute to confirm. If it has been longer than that, send us the email address you paid with and we will find the order.
Can I get an invoice for my accounts department?
Yes. Every order has a downloadable invoice showing the tax charged, available from the order in your account.
Licenses
How many machines can I use one license on?
Each license carries its own seat count, shown on the product page before you buy and on the license itself afterwards.
I replaced my computer — can I move the license?
Yes. Deactivate the old machine from your account and the seat is freed up straight away.
Does my license expire?
Only if the product says so. A perpetual license keeps working; a subscription license stays active while the subscription does.
Billing
How do I cancel a subscription?
From your account, at any time. Cancelling stops the next charge and you keep access until the period you already paid for runs out.
Can I switch plans mid-cycle?
Yes. The change takes effect immediately and the difference is prorated against your next invoice.
Refunds and Support
What is your refund policy?
Digital goods are delivered instantly, so refunds are handled case by case. If a product does not do what its page said it does, tell us and we will make it right.
How do I reach a human?
Use the contact form. Messages from a signed-in account open a support ticket you can follow from your own account page.
Do you keep my payment details?
No. Card data goes straight to the payment provider and is never stored on this server.